Contact Us

Patients, caregivers, friends, family and healthcare professionals can contact Novartis Pharmaceuticals with questions regarding our products and services.

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E-mail Novartis Pharmaceuticals
We will send a reply within 24 hours on the next business day.
Response times may vary during U.S. holiday periods.


1-888-NOW-NOVA (1-888-669-6682)
Monday - Friday, 8:30am - 5:00pm EST
In case of medical emergency, please contact your physician immediately. Hours of operation may vary during U.S. holidays.


Customer Interaction Center
Novartis Pharmaceuticals Corporation
One Health Plaza
East Hanover, NJ 07936-1080

Upon receipt of your letter, we will mail a reply to you within 2 business days. Please allow for US postal service turnaround time. Response times may vary during U.S. holiday periods.